Frequently Asked Questions - SHENGJIABAO Safe Manufacturer

Yes, sample order and small order are acceptable. General sample:3-5days,Customized sample:7-15days.

If the size of our product does not meet your requirements,we can customize it according to your size.

Yes, customized LOGO and design on mass production are acceptable.

We offer three standard colours – black,grey and beige. However, if the MOQ is met, we can accept customized colours.

Yes, it’s acceptable.

Our safes are fully certified with CE and RoHS marks, ensuring compliance with essential health, safety, and environmental protection standards. Additionally, our manufacturing facility is BSCI certified, reflecting our commitment to ethical social compliance and high-standard working conditions.

We offer a 2-year warranty period on all our products. This covers manufacturing defects and structural integrity, providing you and your customers with long-term peace of mind.

Yes, we provide comprehensive installation support. In addition to the physical manual, we can provide video guidance to walk you through the bolting and setup process step-by-step to ensure maximum security.

We offer efficient troubleshooting support via video consultations. Our technical team can visually diagnose issues—such as electronic lock resets or mechanical overrides—to help resolve problems remotely and quickly.

The delivery time for bulk orders generally ranges from 35 to 60 days. The exact timeline depends on the specific model complexity and whether the order is placed during peak or off-peak production seasons.

Our MOQ varies depending on the specific model, ranging from 100 to 1,000 units. We recommend contacting our sales team for the exact requirements of the specific series you are interested in.